The opportunity
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Customer Care team supports Deliveroo’s customers, riders, and restaurant partners—delivering thoughtful, efficient, and empathetic service at every interaction.
What you'll do
Own complex logistic and financial strategic initiatives , collaborate with: various business units, and contribute to continuous improvement in our delivery network
Own part of our network efficiency: define market-winning strategies at a hyper-local level, considering factors that make us the most attractive food delivery option, improve service levels across Operations and balance cost priorities with growth and service level delivery. Create models & frameworks to industrialise our monitoring and support our operations
Improve the customer and rider proposition: join a team dedicated to delivering better outcomes for riders partners and our customers.
Analytical and impact oriented mindset: “doer” attitude with appetite to solve real-world problems and seeking for short & mid term impact, through data analysis, modelling and innovative solution implementations (eg test and learn approach)
Good communicator with strong stakeholder management skills: become a subject matter expert and trusted advisor through exceptional communication and stakeholder management skills. Ability to write synthetic documents and influence a senior audience
Insightful, proactive and engaged: capable of both getting “the big picture” (understanding interdependencies and implications of topics with other parts of the business) and deep diving in detailed dynamics at play behind a trend/an anecdote. Proactively collaborates with colleagues across functions and taps into stakeholders’ business knowledge to understand trends, and spot opportunities for customer experience improvement. Able to keep track of competition’s moves and identify impact and opportunities for our business.
What they're looking for
- years of experience working in a high-paced and project-based organisation,: for example at a tech startup or in management consultancy
- Strong experience in quantitative and qualitative analytics (excel modelling,: database crunching) and excellent mastery of Google Suite/Microsoft Office. Knowledge of SQL is a plus
- Track record in autonomously structuring, coordinating and executing projects
- Prioritises effectively between tasks, favours 80/20 approaches and can manage multiple projects concurrently