The opportunity
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
What you'll do
Create and maintain a safe work environment for all Associates and Leaders
Operations Managers will lead and develop a team of 3-7 front-line Supervisors and 50-200+ hourly associates
Act as the primary information source for the team, maintaining compliance: and consistency, and taking corrective action when needed
Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes
Operations Managers create, communicate and maintain quality control policies: and continuous improvement initiatives across the team(s), shifts, and fulfillment centers
Proactively identify and lead process improvement initiatives geared towards Safety, Quality, and Productivity
What they're looking for
- Build and deliver productivity plans by reviewing forecasts, determining: productivity requirements, and partnering with other Operations Managers to balance labor on a daily and weekly basis
- Constantly review and action performance data with your Supervisors, ensuring: adherence to, or exceeding operational goals (weekly, daily, hourly)
- Partner with other managers to share best practices across shifts and the network
- Bachelor's degree highly preferred
