Partner Account DirectorActive

Braze
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The opportunity

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

What you'll do

  • Regional Platinum Coverage: Serve as the senior Braze relationship owner for every platinum-tier delivery partner operating in LATAM.

  • Amplifying the Global Account Plan: Translate global partner strategies into execution across LATAM markets (Brazil, Mexico, Southern Cone, and Andean markets), identifying key regional practice leads, market priorities, and local delivery capability gaps.

  • Certification & Delivery Quality: Work with Partner Services and Global Learning & Enablement to ensure LATAM-based consultants are certified and that Partner-Led Delivery engagements maintain high quality standards.

  • Pipeline Activation: Partner with the AVP, Partner Sales and Partner Sales Managers to integrate the right platinum partner into regional sales opportunities.

  • Feedback to Global Strategy: Surface regional market dynamics, delivery friction, and resource needs to GPADs to ensure global account plans accurately reflect LATAM considerations.

  • Regional Escalation Management: Act as the first line of escalation for platinum partner issues in LATAM, resolving regional matters locally and escalating global decisions appropriately.

What they're looking for

  • Pipeline Visibility & Performance Tracking: Utilize Salesforce, Crossbeam, and Clari to track platinum partner performance across LATAM and contribute to global reporting.
  • Proven track record in partner sales, alliances, or SI/agency ecosystem roles: in B2B SaaS , with direct experience managing senior relationships with global SIs or agency holding companies (Deloitte, Accenture, WPP, Publicis, Merkle or equivalent) at a regional level.
  • Execution & Regional Judgement: Comfortable executing global strategies while making critical regional judgement calls tailored to local markets.
  • Enablement & Delivery Standards: Experience with partner certification, enablement, or practice-quality models, with a clear view of delivery quality and capability.