The opportunity
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
What you'll do
Empathy-Led Deal Registration Management: Review and validate Deal Registrations (DR) with speed and precision, ensuring program compliance while actively removing friction for partners. Serve as an approachable guide to troubleshoot submission issues, answer inquiries, and empower partners to succeed.
Conscious Cross-Functional Alignment: Partner deeply with Partner Account Managers, Deal Desk, and Order Management teams to create a seamless operational loop. Actively bridge communication gaps to ensure Purchase Orders (POs) and quotes move through the pipeline accurately and on time.
Ownership of CRM Hygiene & Data Integrity: Take full stewardship of customer and partner data within Salesforce (SFDC) and Partner Portals. Maintain high operational standards by proactively auditing, validating, and managing accounts to provide accurate insights for leadership.
Outward-Minded Sales Support: Serve as a trusted advisor to internal and external partners across Slack and email. Communicate complex transactional statuses, quoting procedures, and workflows with clarity, warmth, and solution-oriented thinking.
Continuous Growth & Personal Capacity: Participate actively in team development and feedback loops. Maintain an adaptable, resilient approach to cross-regional time shifts and high-volume cycles by managing personal energy and workload mindfully.
–5 years of experience in partner operations, channel operations, or SaaS partner programs.
What they're looking for
- Outward Mindset & Empathy: Ability to see operational roadblocks through the eyes of partners and internal teams, actively helping others achieve their goals.
- Radical Ownership: Deep commitment to accuracy, follow-through, and data integrity.
- Adaptable & Resilient: Ability to prioritize effectively in a high-growth, fast-paced environment while maintaining clear focus and calm under pressure.
- Exceptional Communication: Skilled in active listening and expressing complex ideas clearly, respectfully, and authentically across diverse cross-functional teams.
