The opportunity
Klaviyo's Onboarding team sets new customers up for long-term success from the moment they sign. We guide businesses of every size through setup, integration, and their first customer experiences on Klaviyo so they reach value quickly and build a strong foundation for growth.
What you'll do
Own new customer relationships from sale through successful go-live, acting: as their trusted guide and advocate throughout onboarding.
Lead the implementation phase for each customer, including scope definition,: project plans, resourcing, and timelines.
Give proactive, strategic advice on Klaviyo best practices so customers hit: their initial business goals and build their first campaigns and flows with confidence.
Support customers on technical and non-technical questions, including: integrations, data setup, marketing strategy, and wider ecommerce configuration.
Explain complex concepts clearly to both technical and non-technical users: across a wide range of technologies and platforms.
Diagnose software issues, resolve customer concerns through established: processes, and escalate appropriately when needed.
What they're looking for
- + years of customer onboarding, implementation, or related customer-facing: SaaS experience, with a track record of building relationships with multiple stakeholders on an account.
- Strong project manager with excellent organization skills and experience: running several implementations at once.
- Clear, thoughtful communicator across phone, video, and email, able to adapt: to technical and non-technical audiences.
- Experience helping end users reach key business goals with software.
- A track record of creative problem-solving for customers.
- Experience in marketing or advising customers on marketing strategy is a plus.
- Experience with email marketing and ecommerce platforms is a plus.
- Foundational knowledge of APIs is advantageous.