The opportunity
Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on…
What you'll do
Own high-scale fraud detection and mitigation, payments operations, and risk: assessment within your assigned area end-to-end — from strategy through execution and post-launch measurement
Lead high complexity fraud investigations, perform root cause analyses, and: translate findings into concrete proposals for rule improvements and cross-functional action
Write SQL queries to analyze fraud and payments data, and build reporting and: monitoring dashboards and alerts (e.g., Mode, Datadog) that track performance and inform decision-making
Program manage cross-functional initiatives with Engineering, Legal, Payments: Strategy, Product, Revenue, and other partners — setting milestones, managing dependencies, and driving delivery
Contribute to risk assessments for new product launches, identifying fraud: exposure early and executing mitigation strategies
Communicate the business impact of your work to cross-functional stakeholders: — pre, during, and post-launch — adjusting level of detail based on audience
What they're looking for
- Mentor junior team members and contribute to team-wide quality and knowledge sharing
- –5+ years of experience in payments, fraud, or risk operations, with direct,: hands-on exposure to card network rules, chargebacks, and dispute processes
- Deep working knowledge of payments flows, card network rules (Visa,: Mastercard, Amex, etc.), and chargeback/dispute processes
- Proficiency in SQL, with hands-on experience querying and analyzing large: datasets to drive fraud and payments decisions
