The opportunity
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
What you'll do
Coach managers on leadership effectiveness, employee development, feedback,: engagement, team dynamics, and organizational change.
Independently assess and resolve advisory cases that require individualized: support beyond AI guidance and standard playbooks.
Diagnose root causes of performance challenges, communication breakdowns,: interpersonal conflict, and organizational barriers to recommend sustainable solutions.
Guide managers through performance improvement plans, sensitive: conversations, documentation, and related employment decisions within delegated authority.
Apply established risk and escalation frameworks to determine when matters: require Employee Relations & Compliance (ER&C), Employment Legal, Strategic PBPs, Labor Relations, or regional specialists.
Maintain clear case documentation, track agreed actions, and assess the: effectiveness of interventions to support lasting outcomes.
What they're looking for
- Identify recurring case themes, gaps in AI guidance, and opportunities to: improve coaching content, knowledge resources, workflows, and escalation criteria in partnership with AI resource teams and Enablement.
- + years of relevant professional experience with a Bachelor’s degree, or 3+: years with a Master’s degree, in Human Resources, HR Business Partnering, Employee Relations, management coaching, organizational development, or a related advisory discipline.
- Demonstrated ability to independently manage complex advisory cases, diagnose: root causes, and exercise sound judgment within established decision-making boundaries.
- Strong coaching, communication, conflict resolution, and stakeholder: management skills, including the ability to guide managers through sensitive conversations and challenging decisions.
