The opportunity
The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs of external users and internal Stripe teams. Stripe’s Global People Operations team will sit within the SDC and is a…
What you'll do
Process People transactions accurately and on time across the worker: lifecycle, including hiring, manager, cost center, team, and location changes.
Respond to inquiries with clear, accurate, and timely information, escalating: complex cases to the appropriate specialist.
Maintain the accuracy and integrity of People data through careful data entry, audits, and issue resolution.
Support employment verification requests, candidate documentation, background: checks, and other core operational processes.
Follow standard operating procedures while applying sound judgment to: ambiguous cases and protecting sensitive information.
Partner with Specialized Operations, People Systems, and other teams to: resolve issues and provide a consistent experience for Stripes.
What they're looking for
- years of experience in People Operations, Shared Services, Human Resources: Information Systems, or a related field.
- Strong written and verbal communication skills in both English and Spanish ,: including experience supporting users and collaborating with partners across teams or regions.
- Experience processing high-volume People transactions or operational requests: accurately and within defined service levels.
- Experience working across core People processes, such as hiring, worker data: changes, organizational changes, employment verification, or offboarding.
- Experience managing cases or inquiries through a ticketing or case-management: system, including escalating issues to the appropriate team. Experience with Salesforce is preferred.
- Experience applying company policies, standard operating procedures, and: controls to operational work while using judgment in ambiguous situations.
- Experience handling sensitive People data with discretion and following: established privacy and data-handling requirements.
- Familiarity with People systems or comparable enterprise platforms. Experience with Workday is preferred.
