The opportunity
Stripe is looking for a leader for our Product Support team supporting our Global markets team - the team focused on making Stripe support feel local, trusted, and effective in Stripe’s priority markets and enable expansion into new ones. This manager will lead a high-performing…
What you'll do
Guide the organization to design and deliver incredible user support
Ensure team members are happy, effective, and growing in their career and new work experiences
Set clear goals and directions, and provide regular feedback on team members’ performance
Maintain metrics and analysis of team performance, and provide regular: reporting on team performance in the form of written analysis and performance reports
Transmit and foster our values, serving as a beacon of Stripe’s user-centric: philosophy and culture of transparency, empathy, inclusion, and empowerment
Help build the organization through management projects such as recruiting,: training, writing team policies, defining team processes, or other organizational improvements
What they're looking for
- + years of direct people management experience
- Experience leading operational teams such as product support teams: (preferably in high-growth technology companies)
- Excellent written and verbal communication skills
- A strong operational background and a track-record of making data-driven decisions
- Skill and credibility doing the core work of a user-facing team with a high: bar for quality and a willingness to lead by example
- An ability to execute on and deliver complex operational projects involving: multiple stakeholders. Experience collaborating with product and sales teams.
- Mandarin language proficiency
- Japanese language proficiency
