The opportunity
About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
What they're looking for
- Reinforce high performance standards, accountability, and clarity around: expectations, feedback, and growth at the leadership level.
- Serve as the liaison between CX and Gusto's broader People team (Talent: Acquisition, Total Rewards, L&D, People Ops), translating company-wide programs into what they mean for the CX org — and surfacing CX context back to the center.
- When org changes are decided, own end-to-end execution: transition planning, communication sequencing, Workday updates, leader enablement, and follow-through until nothing is left unresolved.
- + years of HRBP or People Partner experience, with meaningful time supporting: large operational or customer-facing organizations — Customer Experience, contact centers, non-exempt or hourly workforces, or similar. Background at high-growth SaaS companies — ideally founder-led or recently public — supporting CS, CX, or customer-facing orgs preferred.