The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
Audit daily People Operations workflows (e.g., onboarding, internal: transfers, offboarding) to identify manual friction points. Design, test, and ship specialized AI protocols, automated routing, and self-healing pipelines to eliminate predictable patterns and minimize process exceptions.
Actively build, prototype, and deploy solutions independently. Use: AI-assisted coding tools (e.g. "vibe coding", Factory AI), low-code/no-code platforms, and basic scripting (e.g. Google Apps Script) to iterate on internal HR micro-tools, automation scripts, and custom integrations without waiting for dedicated engineering cycles.
Structure and maintain internal HR knowledge, power automated search,: conversational assistants, and triage systems enabling employees and managers to resolve inquiries quickly.
Act as the operational liaison between People Operations and core People: Technology teams. Translate business needs into clear technical requirements, workflow maps, and API/webhook integrations across core platforms.
Redesign core lifecycle processes to scale operations. Define and track key: efficiency metrics - such as manual hours saved, cycle-time reductions, and self-service adoption - and build automated data pipelines and dashboards to present data-backed proposals for ongoing optimization.
Establish guardrails around employee data security, privacy, and algorithmic: fairness, applying rigorous testing, evaluation, and QA protocols to ensure all AI-driven workflows remain accurate, reliable, compliant, and transparent.
What they're looking for
- Enable the Team: Build playbooks, documentation, and enablement frameworks for the broader People team on how to effectively leverage Generative AI, prompt engineering, and low-code tools in their daily work, empowering them to self-serve rather than acting as ongoing technical support.
- + years of experience building, scaling, or optimizing internal platforms at: a high-growth global company. Your background might be in Product Management, People Ops, Business Systems or Technical Systems Optimization, but your track record proves you can build automated, user-centric internal tools.
- User-Centric & UX/UI Empathy: You possess a strong human-centered design mindset. You have experience conducting internal user research, designing intuitive employee-facing interfaces (especially in conversational UI like Slack), and driving change management and user adoption across a global workforce.
- Demonstrated experience designing and deploying AI-driven workflows,: generative AI models, prompt engineering, and agentic workflows. Comfortable using AI coding assistants, low-code platforms (e.g n8n, zapier), and scripting to parse data and interact with REST APIs and webhooks independently.
