The opportunity
The Natera Test Coordinator plays a vital role in ensuring a seamless testing experience for patients. This position is responsible for scheduling and determining the most effective method for blood collection, preparing specimens for laboratory testing, and managing all necessary paperwork to ensure compliance.
What you'll do
Perform venipunctures to obtain blood specimens with precision and care.
Verify patient identity and test requisitions, ensuring accuracy by: cross-referencing EMR records and resolving discrepancies.
Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures.
Accurately track collected specimens by documenting initials, date, and: collection time, while maintaining daily collection logs.
Oversee and coordinate patient care services to ensure efficient and high-quality healthcare delivery.
Manage administrative tasks, including accessing patient records, scheduling: appointments, and aligning blood draw times with clinic requirements.
What they're looking for
- Collaborate with Field Sales and internal operations teams to provide patient: support and ensure continuity of care.
- Develop and maintain strong patient relationships to encourage ongoing: testing and adherence to recommended care plans.
- Act as the primary liaison for accounts and Sales, documenting all: interactions, communications, and follow-ups.
- Respond promptly to internal and external customer inquiries, ensuring timely issue resolution.
