The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What you'll do
Lead policy development for host and guest quality, including our Ground: Rules and the quality standards that set the bar for stays,
Draft clear and scalable policy frameworks that keep pace with product innovation
Collaborate with cross-functional stakeholders across the organization,: including Product, Supply, Community Support, and Legal
Guide policy operationalization efforts in partnership with cross-functional stakeholders
Support company quality initiatives with appropriate risk mitigation guidance and policy deliverables
Proactively use data, research, and community insights to evaluate existing: policies, identify improvement opportunities, and drive revisions before issues escalate
What they're looking for
- You are a seasoned Community Policy leader who loves solving complex problems: and has a track record of strong cross-functional collaboration.
- You have deep experience with quality or standards policy in a two-sided marketplace.
- You have worked on reviews, ratings, or reputation systems, and understand: the consumer protection issues they raise.
- You are experienced working with business and product teams to understand: their strategic objectives and to deliver policy solutions that enable business goals.
