Enablement Specialist, Perplexity ComputerNew$150K–$175K

Perplexity
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The opportunity

Perplexity is seeking an Enablement Specialist to help enterprise customers build the knowledge, confidence, and repeatable practices required to reach value with Perplexity Computer. This role is ideal for someone who combines technical fluency, strong facilitation, and a track…

What you'll do

  • Design customer journeys. Build onboarding and adoption programs for: customers and user cohorts with different roles, goals, technical readiness, and levels of AI experience.

  • Deliver high-quality enablement. Lead technical kickoffs, workshops, office: hours, remote sessions, onsite programs, webinars, and train-the-trainer experiences.

  • Make complex concepts accessible. Teach Computer and agentic-workflow: concepts clearly to both technical and nontechnical audiences.

  • Guide customers through setup. Help customers understand access, members,: permissions, connectors, credits, models, initial workflows, and the practices required to get started.

  • Diagnose adoption barriers. Determine whether a customer is blocked by: knowledge, readiness, process, configuration, product capability, or technical complexity.

  • Route complex needs well. Recognize when a question requires an Applied AI: Architect, Customer Success, Support, Product, or Engineering and provide a clear handoff.

What they're looking for

  • Create scalable assets. Turn repeated onboarding and adoption needs into: curricula, customer checklists, implementation guidance, lifecycle communications, videos, examples, and internal enablement.
  • Use evidence to increase adoption and consumption. Segment customers by: readiness and usage behavior, identify where consumption stalls, deliver targeted interventions, and measure activation, time to first value, repeat usage, sustained credit consumption, and program effectiveness.
  • Build the learning loop. Bring customer patterns and feedback back to Applied: AI, Product, Customer Success, Marketing, and Support.
  • + years in technical onboarding, customer enablement, implementation,: solutions consulting, customer education, or a technically oriented Customer Success role.