The opportunity
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom.
What you'll do
Reconcile billing and subscription records, investigate discrepancies, and: coordinate collections follow-up to maintain accurate revenue operations across the Prime customer base.
Manage MSA intake and agreement workflows through Ironclad, track signatures: and renewals, and maintain complete contract records for all active accounts.
Coordinate TLS and Vesting Platform onboarding for new customers, triage: Pylon inboxes, and deliver timely communications throughout the customer lifecycle.
Prepare token distributions, support grant setup and M2M migrations, and: execute controlled lockup coverage in accordance with documented approval requirements.
Maintain SOPs, reporting methodology, and canonical operational datasets,: flagging opportunities for automation and escalating policy questions to designated owners.
+ years of experience in operations, financial operations, contract: administration, or customer operations within financial services, fintech, or digital assets.
What they're looking for
- Demonstrated ability to manage multiple concurrent workflows with consistent: accuracy, including billing reconciliation, subscription tracking, and record maintenance.
- Hands-on experience with operational tooling such as Ironclad, Pylon, CRM: platforms, or subscription billing systems.
- Familiarity with KPI tracking, data hygiene practices, and documented: controls sufficient to maintain reporting across revenue and customer metrics.
- Utilizes generative AI responsibly, maintaining human oversight to deliver: business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
