The opportunity
Toast is driven by building a platform that helps our customers adapt, take control, and get back to what they do best: building the businesses they love. From independent operators to global enterprise chains with thousands of locations, Toast powers the full guest and operator…
What you'll do
Drive cross-codebase delivery. Partner with engineering and product owners: across Toast's platform teams to deliver features required by international RMM/MM customers. We leverage the ‘away team’ mechanism to develop features across various codebases at Toast, so you will help navigate competing roadmaps, set clear success criteria, and hold delivery against contractual commitments.
Champion field research & validation: Spend time with mid-market customers in all international markets to learn about their operational workflows, painpoints, and opportunity areas. Represent the voice of this segment at the Toast leadership level.
Data: Develop and track key metrics and KPIs across the customer journey
Define pricing, packaging, and go-to-market strategy with Product Marketing,: Sales, and Operations; identify commercial models that fit restaurants of different sizes.
Coach senior PMs and engineers on product development and vendor evaluation.
~8+ years shipping complex software products with demonstrated ownership of: multi-team programs or a major product portfolio
What they're looking for
- Proven track record taking a product from discovery through prototype and pilot to scale.
- Exemplary stakeholder management and ability to align external partners and: internal stakeholders, especially on high-visibility initiatives.
- Communication & influence. Clear, persuasive written and verbal: communication; able to synthesize technical tradeoffs and business value for executives and partners.
- At least Bachelors degree required.
