The opportunity
About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
What they're looking for
- Contribute to advancing the Product Operations craft at Gusto and build AI: fluency within the team: Model how to use AI tools to accelerate service design, insight synthesis, and agent-driven operational workflows.
- Identify and build AI-assisted operational workflows, including agents, to: accelerate VoC synthesis, launch readiness monitoring, and cross-functional signal aggregation.
- Use AI tools to prototype service solutions and surface requirements faster,: compressing the feedback loop between customer signal and product/service response — before full engineering investment.
- + years of relevant work experience at growing startups in operating roles: (i.e., biz ops/strategy roles, product operations, project/program management, and/or consulting): Experience scaling service strategy alongside growing SaaS products, including incubating products, building and managing product betas, and/or integrating new products into a scalable best-in-class service model.