The opportunity
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the…
What you'll do
Drive the onboarding content strategy. Define and execute a cohesive: narrative for how users learn to use our products, ensuring a seamless story from the first visit to successful deployment.
Align Field, Product, and Docs. Act as a central point of contact for: stakeholders. Work with Product teams to understand roadmap changes, Field teams to identify friction points in real-world deployments, and Documentation teams to ensure high-quality content output.
Design user-focused flows. Create organized onboarding experiences. These: should highlight best practices, troubleshooting, and clear next steps. Avoid confusing 'choose-your-own-adventure' methods.
Measure and Iterate. Use user research, support feedback, and telemetry to: identify where users stall and iterate on content to reduce churn and improve time-to-first-value.
+ years of relevant experience. Experience in technical writing or: developer-focused roles, with a proven track record in onboarding or user journey design.
Cross-functional leadership. Proven ability to lead initiatives and influence: stakeholders across product, engineering, and sales/field organizations.
What they're looking for
- Deep narrative skills. Experience in creating compelling, cohesive stories for complex technical products.
- Data-driven mindset. Comfortable using analytics, UXR, and support data to: inform documentation decisions and prioritize work.
- Collaborative spirit. Experience working in large, distributed organizations: where alignment across multiple teams is critical to success.
- Customer knowledge. Experience with self-service cloud products as a user or: practitioner, with an understanding of how customers onboard, evaluate, and adopt technical tools.
