The opportunity
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
What you'll do
Set the UX vision and strategy across the Money and Risk teams, connecting: the dots across multiple pods and ensuring a cohesive experience throughout the platform.
Identify and drive high-impact design opportunities across the Money and Risk: teams, spotting what individual pods can't see from inside their area, and bringing the right partners along to pursue them.
Influence product strategy, roadmap priorities, and team OKRs across Money: and Risk through a design lens—operating as a senior design co-owner alongside product directors and engineering leaders.
Define what AI-first financial UX looks like at Gusto, including how to: represent uncertainty clearly, surface errors gracefully, preserve user agency when AI recommendations are wrong, and build trust across consequential automated decisions.
Own how the Money and Risk teams build and share customer understanding: setting learning priorities, synthesizing insights across pods, and ensuring customer knowledge consistently informs direction rather than sitting siloed within individual teams.
Shape and raise the quality bar for experiences across the Money and Risk: teams through hands-on design work, setting direction, and ensuring what ships reflect a high standard of craft. Step in as a direct IC on specific projects when necessary.
What they're looking for
- Develop other designers on Money and Risk through coaching, critique, and: structured mentorship, acting as a force multiplier, not just a strong individual contributor.
- Champion and evolve Gusto's design system and platform standards through your: product work, contributing patterns and frameworks that scale beyond Money and Risk.
- + years of Product Design experience, with a track record of leading design: direction across multiple teams, pods, or product domains simultaneously, not just a single-product or single-pod context.
- You've designed for high-trust, high-stakes experiences where errors have: real consequences and clarity is non-negotiable (e.g. payments, risk, compliance, healthcare, or similar). Fintech or financial services background is a plus.
