The opportunity
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
What you'll do
AI in your workflow. Using AI to accelerate exploration, prototyping,: research synthesis, and content drafting — so the team moves faster without losing craft.
AI in the product. You will design the user experience for AI-generated: outputs. This means showing uncertainty clearly and displaying errors in a user-friendly way. You will also ensure that users can keep control when AI suggestions differ from HR best practices. Additionally, you will create moments for customers or advisors to correct the system if necessary.
Shape the end-to-end experience of HR Assist, HR Partner Console, Compliance: Intelligence, and HR Documents — four AI-powered product surfaces that share a common knowledge layer.
Lead service design across the two-sided product: journey maps, service blueprints, and operational handoffs between AI systems, human advisors, and small business customers.
Make judgment calls about AI outputs: when to ship them, when to override them, when to put a human in the loop, and how to articulate why a generated direction is or isn't good enough.
Define how trust, uncertainty, graceful failure, and human override show up: across these surfaces — patterns that will inform AI experience design across the broader HRX org.
What they're looking for
- Co-lead product direction with PM, engineering, and data partners across four: teams. You'll be a co-owner of strategy, not a downstream executor of it.
- Frame ambiguous problems and align partners around a clear direction, often before the data is in.
- Conduct and direct research with customers and HR partners to validate these: experiences in a high-stakes compliance domain.
- You've shipped AI-powered experiences to production: not prototypes — and can speak concretely to how you handled uncertainty, errors, and human override.
