The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What you'll do
Define and drive the roadmap for Identity on Airbnb: including mission-critical identity verification technologies and flows, new identity-related features, and extending the value of a verified identity beyond the immediate Airbnb platform.
Make prioritization calls that balance multiple competing objectives: trust, guest experience, booking success, and overall marketplace health.
Partner with design, engineering, and policy teams to collaboratively drive: execution of the roadmap you define.
Align cross-functional partners including Account, Trust & Safety, Guest: Experience, Host Experience, and Customer Support — on shared goals and roadmap sequencing.
Identify and evaluate external partnership opportunities that could extend: the reach and value of our identity ecosystem.
Design and oversee A/B experiments with rigorous metric design and long-term: effect measurement and booking impact.
What they're looking for
- Translate complex technical tradeoffs into clear decisions for engineering: teams and concise narratives for leadership
- Foster an environment where product managers, engineers, designers and other: cross-functional team members align on shared goals and collaborate on building the future
- Stay close to guests and hosts: synthesize user research, marketplace data, and competitive signals to sharpen your intuition and refine strategy
- + years of product management experience, with at least 3 years on identity and trust-related topics.
