The opportunity
Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel…
What you'll do
Own the external surfaces. Prioritize which external tools and surfaces we: build for, and define how Nova's capabilities are exposed to and consumed by external AI.
Own MCP Apps and tool-specific capabilities. Build the connectors, protocols,: and packaging that make Nova usable from external environments
Decide how we deliver the best experience in each third-party tool, and partner with design on UX.
Partner closely with your engineering team to launch impactful projects, and: with the Agent Platform team on the architecture your surfaces run on
Research industry trends across the agentic ecosystem to identify new surfaces and opportunities
Engage with customers regularly (e.g. user testing, discovery, research,: roadmap sharing) to understand how they work in their own AI tools
What they're looking for
- Create adoption plans and measure ongoing engagement with the surfaces you ship
- Experience working on a SaaS product (B2B, B2B2C)
- Deep customer empathy
- Hands-on experience building AI products, especially for enterprise customers
