The opportunity
Support Technologies builds the products, platforms, and capabilities behind Stripe’s support experiences. The team helps users resolve issues quickly, supports internal teams, and creates reusable technology that improves support across Stripe.
What you'll do
Develop the product strategy and roadmap for Support Technologies serving Platform and Connect use cases.
Build a deep understanding of the needs of platform operators, connected: accounts, Stripe support teams, and platform support teams.
Improve the capabilities and effectiveness of Stripe’s user-facing AI agent: for Platform and Connect support experiences.
Identify recurring support problems and translate them into reusable product,: platform, and AI agent capabilities.
Build, ship, and iterate on the prompts, skills, tools, and evaluations that: enable the AI agent to solve real-world user problems.
Improve how account relationships, roles, permissions, product: configurations, and support history inform routing and resolution across AI and human-assisted support.
What they're looking for
- + years of product management experience, excluding internships and co-ops.
- Deep user empathy and a high bar for user experience.
- Experience leading cross-team initiatives from ideation through execution.
- Experience leading technical products or a background in computer science or a similar field.
- Strong written and verbal communication skills.
