Product Operations Lead, Homeland SecurityNew$135K

We are looking for a Product Operations Lead to own support delivery for Anduril's Department of Homeland Security accounts, principally U. S.

What you'll do

• Lead the Team: Manage and mentor a team of Product Operations Technical Specialists, owning performance, coaching, and professional development, and set the standard for how the team triages, diagnoses, and resolves incidents.

• Own the Escalation Path: Serve as the escalation point for issues across the DHS accounts, providing expert guidance on the most complex incidents.

• Maintain Operational Readiness: Manage staffing levels and on-call rotations so coverage holds across the DHS accounts.

• Own the Customer Relationship: Act as the point of contact for CBP and USCG product operations, running proactive communications, status briefings, and detail-oriented execution, and coordinating across internal teams to resolve cross-functional issues.

• Sustain the Fleet: Combine an understanding of DHS customers' missions with deep familiarity of our products and system integrations to keep deployed assets healthy, proactively identifying risks to fleet reliability and customer satisfaction.

• Resolve Incidents: Triage, diagnose, and root cause product incidents, managing the ticket queue from intake to closure, and drive postmortem actions including providing status visibility through resolution.

What they're looking for

• Improve Observability and Process: Consistently assess and improve the quality of the fleet's observability and telemetry in partnership with product teams, and propose process and product improvements based on customer feedback and available metrics/analytics.
• Maintain Hardware: Perform maintenance on Anduril hardware through the use of Linux command line tools and workflows.
• Build the Playbook: Author and issue product-specific knowledge base articles and standard operating procedures (SOPs) for end-user triaging.