The opportunity
As a Product Operations partner for Ramp Bill Pay, you will help build and scale the workflows that enable customers to manage accounts payable with speed, accuracy, and control. You will reduce customer friction across the bill pay lifecycle — from vendor setup and approvals to…
What you'll do
Own the voice-of-customer loop for Bill Pay: systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels
Partner with Product, Engineering, and Design to translate customer feedback: into actionable product requirements and specs
Own launch operations for new Bill Pay features as they move from Alpha to GA
Directly ship product improvements (UX fixes and paper cuts) using AI tools —: owning your own backlog of customer friction reduction, not just feeding the engineering backlog
Use AI to automate processes and build products that enable teams to ship: faster while maintaining a high quality bar
Build scalable operating systems for release readiness, internal enablement,: supportability, and issue escalation across Bill Pay workflows
