The opportunity
You will help build and scale the operating systems that make it easier for customers to get set up on Ramp and reach a simple, self-serve spend experience. You will own the loop that turns customer signals into root causes, prioritized fixes, proactive CX communication, and measurable reductions in customer friction.
What you'll do
Provide holistic Product Operations support for the product onboarding: experience across program management, customer testing, launch readiness, change management, and iteration
Partner with Product, Engineering, Design, Data, CX, Sales, CSM, and: Operations to translate customer feedback into crisp requirements, operating plans, and shipped improvements
Identify setup and onboarding issues that cut across login, invites,: provisioning, multi-entity setup, policies, cards, and first spend
Build scalable operating cadences that improve cross-team alignment, release: readiness, customer communication, and accountability
Use AI to automate processes, improve analysis, and directly ship product or: workflow improvements that reduce customer friction
