The opportunity
As a Product Operations Specialist for Ramp Travel, you will help build and scale the workflows that make business travel simple, reliable, and well-controlled for our customers. You will own the operational health of meaningful parts of the Travel product experience, from…
What you'll do
Own the voice-of-customer loop for Travel by systematically capturing,: analyzing, and prioritizing feedback from customers, CX, Sales, and internal stakeholders
Partner with Product, Engineering, and Design to translate customer feedback: and operational insights into actionable product requirements, recommendations, and roadmap priorities
Build product analytics and use data to identify opportunities to improve: adoption, booking success, policy compliance, supportability, quality, and overall traveler experience
Own launch operations for new Travel features, from alpha through general: availability, including release readiness, documentation, internal enablement, and feedback loops
Directly ship product improvements, including UX fixes and operational: tooling, using AI and low-code tools to reduce customer friction quickly
Design and improve scalable operating systems for issue escalation, incident: management, release readiness, supportability, and internal communication
What they're looking for
- Identify and automate manual processes that help Ramp scale while improving: consistency and reliability for customers and internal teams
- Manage operational relationships with relevant travel partners and vendors,: including monitoring performance, surfacing issues, and supporting joint improvement plans
- Become a subject-matter expert in the end-to-end Travel customer experience: and connect daily customer pain points to the teams best positioned to solve them
- + years of experience in product operations, product management, strategy and: operations, consulting, or a customer-facing analytical role, ideally supporting B2B SaaS or fintech products
