Product Operations Technical Specialist, Launched EffectsActive$120K

Anduril Industries
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The opportunity

The Launched Effects team at Anduril builds Altius, a revolutionary family of tube-launched, highly autonomous drones (often referred to as loitering munitions or tactical drones). Altius can be launched from air, land, or sea, delivering precise intelligence, surveillance, and…

What you'll do

  • Own the Incident: Identify, triage, diagnose, and root-cause product incidents across the global Altius fleet, driving postmortem actions and keeping stakeholders informed from discovery through resolution.

  • Debug the Hard Problems: Perform log review, telemetry analysis, and diagnostics using Linux and command line tools to isolate failures across hardware, software, and networking.

  • Master the System: Build deep technical expertise across the Altius air vehicle and its launcher configurations, tracing failures that surface at the integration boundary between the two.

  • Drive Fleet Reliability: Partner with software and hardware engineering teams to abstract individual field failures into systemic reliability improvements and permanent design changes.

  • Sharpen Our Visibility: Continuously assess and improve the quality of the fleet's observability and health telemetry alongside engineering, test, and mission teams.

  • Find the Trends: Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and inform resource allocation decisions.

What they're looking for

  • Support the Mission: Deliver responsive, detail-oriented technical support to our global users, managing customer-facing incidents and communicating mitigation and resolution clearly.
  • Bridge the Gap: Translate between deeply technical engineering teams and non-technical stakeholders, maintaining current awareness of product specifications and fielded configurations.
  • Build the Playbook: Contribute to the runbooks, triage procedures, and technical guidance that let our sustainment operations scale as the Altius fleet grows worldwide.
  • Travel: Travel as needed to support customer operations and test events.