The opportunity
Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change.
What you'll do
Customer Advocacy: You keep our learners, partners, and administrators at the center of your work, identifying and anticipating their needs and pain points. You thoughtfully advocate for customer needs cross-functionally.
Project Management: You manage multiple workstreams and cross-functional stakeholders to drive customer-focused projects, adapting quickly to changes. You identify opportunities to improve processes and initiate lightweight project plans.
Data-driven Storytelling: You analyze quantitative and qualitative data and use your technical platform expertise and critical thinking to identify keen user insights to communicate succinctly and memorably.
Communication (English): You are fluent in the English language and can communicate clearly to both technical and non-technical audiences, both verbally and in writing
The Product Specialist team sits at the intersection of Support, Product,: Engineering, and Customer-facing teams, translating user signals into structured improvements that enhance platform quality, reduce friction, and enable scalable growth. Product Specialists equip our user-facing teams to provide a seamless user experience on our platform as well as drive user-centric platform enhancements by strategically pinpointing key challenges and opportunities to the right internal stakeholders at the right time.
The Product Specialist team meets the challenge of internal stakeholders’: competing priorities by nimbly adjusting advocacy strategies to compliment current company priorities. As Product Specialists grow in the role, they take on higher-impact projects and partner closely with leaders in Product, Engineering, Marketing, and Support. The role and these projects ensure that our users remain at the center of product and process development across our company.
What they're looking for
- Use Coursera platform expertise to advocate for and create great learner and: administrator experiences by influencing roadmaps, driving issue resolution, and building creative technical solutions
- Work closely with Product and Engineering teams to define and execute: workflows for new feature launch operational readiness, representing our team and our learners
- Work closely with our Support teams to directly enable users by driving: escalation resolution, triaging issues, and updating internal resources
- Own projects that improve our operational processes and internal tools &: resources to improve our effectiveness and efficiency
