The opportunity
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are…
What you'll do
You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
Act as primary L3/PSE owner for high‑impact and ambiguous mobile issues: (Driver, Fleet, routing and dispatch flows; Asset Maintenance, FORMs, mobile‑to‑cloud data mismatches)
Lead structured, hypothesis‑driven investigations: define the problem, build reproducible cases, analyze logs and telemetry, and drive to clear root cause and mitigation across mobile clients, backend services, and configuration layers.
What they're looking for
- Partner closely with engineering teams (MobEx, Driver, Routing & Dispatch,: Asset Maintenance, Compliance, IAM) to Assess impact and risk, Prioritize fixes or mitigations, Influence roadmaps for reliability, observability, and operational guardrails.
- Own customer and stakeholder communication for critical issues: Craft clear: business impact assessments and timelines, Provide concise, periodic updates to Support, CSMs, Sales, and Product, Deliver customer‑ready narratives and post‑incident summaries suitable for senior audiences in EMEA and globally.
- Proactively identify patterns across customer tickets,and incidents to: recommend and drive product and tooling improvements (e.g., improved logging, app‑state capture, diagnostics, in‑app surfaces, guardrails) that reduce future volume and time‑to‑resolution.
- Contribute to and maintain internal runbooks, incident playbooks, and: knowledge base content for mobile workflows, ensuring they reflect regional nuances (EMEA regulations, language support, rollout status).
