The opportunity
Product Support Specialist Our Customer Support team helps customers find clarity in their work and get results with Asana. We are Asana experts and productivity savants who are passionate about investing in our customers’ success.
What they're looking for
- Act as a key liaison between the product team and our customers, partnering: with internal teams to escalate bugs, share customer feedback, and contribute to knowledge content.
- Identify trends with supporting data and suggest product or process improvements to Lead/Manager.
- Provide light mentoring to more junior team members to elevate the team's overall capability and knowledge.
- Contribute to the improvement of team-wide processes, documentation, or: tools, and support internal ad-hoc projects as needed.