The opportunity
On our Professional Services team, we help customers adopt GitLab effectively by turning strategy into structured delivery. As Program Managers on our team, we bring clarity to large, complex engagements by coordinating people, plans, and processes across multiple workstreams.
What you'll do
Lead delivery of multi-workstream professional services engagements for large and strategic customers
Build strong relationships with customer stakeholders, including executive: leaders, program and project managers, engineering, development, and security teams
Develop and apply a delivery methodology that uses agile and project: management best practices, and communicate how the methodology will be used throughout the program
Create and continuously communicate program roadmaps, dependencies,: milestones, and deliverables across connected projects
Manage stakeholder expectations and secure approval on major milestones, decisions, and delivery plans
Define program strategy, including business justification, expected benefits,: in-scope and out-of-scope work, timelines, schedules, resources, stakeholders, and success criteria
What they're looking for
- Establish core program structures such as RACI charts, work breakdown: structures, communication plans, and escalation paths
- Work closely with Engagement Managers and Regional Delivery Managers to: support program scoping, review delivery assumptions, and help improve project management processes through quarterly objectives and key results (OKRs)
