Program Manager, AV Operational ExcellenceNew

The opportunity

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

What you'll do

  • Own execution of AV partner audits end-to-end. That includes evidence: collection, submission, partner and third-party review, mitigation oversight, and closeout, across concurrent certification cycles for multiple markets and AV partners, domestic and international.

  • Act as a strategic leader within the company to support cross-functional: teams’ compliance controls and readiness for partner scrutiny

  • Drive coordination across teams including EHS, Legal, Safety, HR, IT and: Operations for every deliverable. Translate partner and regulatory requirements into concrete, assignable asks and ensure deadlines are met

  • Maintain and continuously improve the audit tracking system, including the: evidence library, audit trail, and submission tooling. Lead platform improvements as volume and complexity grow

  • Identify non-conforming items surfaced during audits, assist in identifying: mitigation, and track corrective actions with the owning function through to closure

  • Manage the logistics and stakeholder prep for audits, including document readiness and staff interviews

What they're looking for

  • Build repeatable playbooks so each new market or partner audit cycle runs: faster and with less rework than the last
  • Report clearly and credibly on timelines and risk to leadership on behalf of AV Operational Excellence
  • Act as the primary audit point of contact for AV partners
  • + years in program management, compliance, quality assurance, or: audit-adjacent roles within a regulated or standards-driven environment