The opportunity
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
What you'll do
Lead and drive high-priority, cross-functional programs for Gusto, taking: full ownership for their success or failure.
Develop and manage comprehensive program and project plans, charters, and: roadmaps for initiatives that interface with Product, Engineering, and Customer Experience.
Expertly identify frameworks and design principles for programs that will: generate success, and propose new, creative, and effective solutions.
Collaborate with Engineering, Product & Design, and Business Technology teams: to solve impactful problems across multiple initiatives, with an understanding of AI-driven solutions.
Distill complex technical concepts into clear, actionable updates for stakeholders at all levels.
Exhibit a systems-thinking approach to any program or decision, demonstrating: a deep understanding of the interdependent relationships between teams, organizations, product/service offerings, and operational needs.
What they're looking for
- Create and implement robust AI-enabled readiness plans to prepare the: business for weekly and monthly launches, ensuring smooth change management.
- Shape effective reporting mechanisms and cadences for large audiences, both: vertically and horizontally, providing data-driven insights and recommendations to enhance CX strategy.
- Consistently demonstrate influence with executive-level stakeholders through: collaboration and presentations, serving as a trusted thought partner for leaders across the organization.
- Contribute to continuous improvement of team operating models, tooling (e.g.,: Asana, JIRA, Confluence), and reporting mechanisms
