The opportunity
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.
What you'll do
A fully operational program, not just a platform. You'll take this project: from a newly launched system of record to a program with governance frameworks, standard operating procedures, and clear accountability structures — giving Instacart a durable operating model for its contingent workforce, not just new software.
A trusted, well-governed supplier network. As the primary Instacart point of: contact for Monument (MSP) and Beeline (VMS), you'll manage the approved supplier network and own onboarding and offboarding, ensuring every supplier operates within Instacart's rate, compliance, and worker classification frameworks.
Policies that hold up under audit. Partnering with Legal and Accounting,: you'll refine and operationalize worker classification and tenure management policies that are SOX audit-ready, further strengthening the controls needed to scale the program.
A hiring manager population that adopts the model without friction. Through: communications, training, and enablement materials, you'll drive organizational adoption of the new contingent workforce model — making compliant engagement of external labor the path of least resistance.
A roadmap that takes the program beyond launch. You'll own what comes next —: international expansion via a centralized EOR, platform enhancements, and improved spend reportability — identifying evolving needs as the program matures and bringing stakeholders along to address those needs.
+ years of experience in program management, operations, or workforce: management, with a demonstrated track record of building programs from scratch in ambiguous, fast-moving environments.
What they're looking for
- Experience managing vendor or supplier relationships, ideally in a staffing, MSP, or VMS context.
- Strong process development skills: you design operating models, not just execute against them.
- Proven ability to drive cross-functional alignment across Finance, Legal, HR, and business stakeholders.
- Comfortable leading a newly launched program where the playbook is still being built — you’ll write it.
