The opportunity
The Technical Solutions (TS) Enablement team empowers Datadog's global post-sales organization—including Support, Customer Success, and Sales Engineering—with the skills, tools, and resources they need to deliver world-class customer outcomes. As a Senior TS Enablement Program…
What you'll do
Own the end-to-end strategy and execution for complex, global enablement: programs—managing multiple concurrent workstreams across regions, functions, and timelines with limited guidance.
Lead cross-functional stakeholder relationships with senior partners across: StratOps, Product, TS Leadership, and the People Team—negotiating scope, aligning on priorities, and driving accountability without positional authority.
Translate business goals and OKRs into multi-quarter program roadmaps;: communicate priorities, trade-offs, and progress to leadership with clarity and a clear point of view.
Design and implement comprehensive metrics frameworks to measure change: adoption and program effectiveness; pull and analyze Salesforce and LMS data to track performance against KPIs; present findings to senior stakeholders and iterate for lasting impact.
Build and deliver executive-ready materials that tell a compelling business: story—translating complex data, program updates, and regional insights into structured narratives with clear recommendations.
Conduct ongoing needs assessments, stakeholder interviews, and pulse checks: across TS regions; synthesize qualitative and quantitative feedback to inform program strategy and surface emerging gaps.
What they're looking for
- Design the tools, resources, communications, and training frameworks needed: to support TS workflow changes at scale—partnering with Curriculum and Field teams on content development and delivery.
- Partner with Global Support Engineering leadership to design ramp and: enablement programs that account for differences in specialist vs. generalist skill development across the support org.
- Mentor and develop junior EPM ICs on the team—providing structured feedback: on program design and stakeholder management, and raising the quality bar across program work.
- Identify and implement AI-powered workflows, automations, and process: improvements that increase the efficiency, consistency, and scalability of enablement programs—from reporting and data pipelines to content creation and stakeholder communications.
