The opportunity
Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on…
What you'll do
Drive product and process improvements
Recommend and drive youth safety initiatives that reduce average handle time,: escalation rates, and help identify additional harms
Own product and process improvements for all NCMEC reports, CSAM enforcement,: and other child sexual exploitation harms
Manage the tooling roadmap for the team, develop and prioritize tool requests
Audit operations and report handling, in collaboration with our QA team, to: identify processing gaps and root cause issues to drive continuous improvement in detection, moderation, and tooling
Partner with our Product Operations teams to ensure internal workflows and: tools are supportive of new product launches
What they're looking for
- Advise and guide efforts by supporting Discord stakeholder teams, including: Vendor Operations, Data Engineering, Threat Research, and Policy to incorporate user safety initiatives, projects, and planning
- Ensure delivery of high quality, trauma-informed, person-centered services to: prevent crimes against children and other vulnerable populations
- Manage and drive the proactive detection roadmap:
- Work cross functionally with our Safety product team to develop ML tooling: for detection and automated enforcement of high-harm groups and behavior
