The opportunity
Chime is seeking a Program Manager to join our Strategic Operations and Transformation Office (SOTO) within the Operations and Member Experience (OMX) organization. Our team is responsible for leading OMX's highest-priority strategic initiatives that advance the organization's…
What you'll do
Lead end-to-end ownership of OMX's highest-priority strategic initiatives,: delivering measurable business impact through exceptional program leadership.
Bring structure to ambiguity by developing clear execution plans, aligning: stakeholders, and driving complex initiatives from strategy through delivery with minimal oversight.
Anticipate risks, proactively adapt to changing business priorities, and: ensure programs remain on track through thoughtful planning, governance, and operational rigor.
Build compelling, data-driven narratives and executive communications that: drive alignment, influence decision-making, and accelerate progress across the organization.
Partner directly with senior leaders and cross-functional teams to drive: accountability, solve complex operational challenges, and deliver scalable solutions that advance OMX's strategic priorities.
Continuously observe how teams across OMX operate, identifying patterns,: inefficiencies, and opportunities beyond your assigned programs. Partner with SOTO to leverage AI, automation, and scalable operating practices that simplify workflows, increase organizational capacity, and improve how OMX executes at scale.
What they're looking for
- Champion a culture of continuous improvement by introducing scalable: operating mechanisms, strengthening program governance, and helping teams execute with greater speed, clarity, and efficiency.
- + years of experience in Strategy, Business Operations, Program Management,: Management Consulting, Member Experience, or a related field.
- Exceptional program management skills with a proven ability to design simple,: scalable solutions for complex business problems and lead initiatives from strategy through execution.
- Outstanding written and verbal communication skills, with experience: developing executive-level communications and presenting to senior leaders across the organization.
