The opportunity
Our Community team builds direct relationships with people who use OpenAI’s technology, helps others learn from their experiences, and brings their insights back to product and research teams. Our programs connect communities with trusted partners who help organizations adopt AI effectively.
What you'll do
Build the partner operating model, from sourcing and selection of partners: through onboarding, ongoing support, renewal and exit. Establish clear expectations, owners, timelines and escalation paths. Create a scalable operating model that supports program growth and evolving partner needs.
Run partner onboarding with Legal, Finance and Procurement: track agreements, required information, vendor setup, readiness and start dates so partners can begin work and receive payments through approved processes.
Manage partner payments, reporting and related operational processes.
Plan and support local workshops, deployments and events with partners.: Coordinate audiences, venues, budgets, materials, staffing and follow-up while preserving local ownership.
Coordinate program marketing and communications with Community, Marketing and: content partners. Develop clear partner guidance, route brand and messaging approvals, and help useful stories and practices reach the right audiences.
Build trusted relationships with local operators and the organizations they: serve. Coach partners, answer questions, address service-quality concerns and set clear boundaries around access, funding and program participation.
What they're looking for
- Create practical systems for the partner community: intake, a shared knowledge base, service logs, regular check-ins and reusable playbooks that reduce manual work without sacrificing quality.
- Develop and operate partner review processes with the hiring manager and: relevant teams. Combine verified service delivery, beneficiary feedback and sustained product use to understand performance and improve support.
- Collaborate with analytics and product teams to assess program impact using appropriate data and feedback.
- Manage budgets, vendors, risks and dependencies across the program. Keep: stakeholders informed, surface decisions early and bring recurring partner feedback into program and product improvements.
