The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What they're looking for
- Analyze, report and present transaction monitoring findings to inform Service: Delivery on how transactions are being processed, in an effort to enhance customer experience while maintaining financial prudence.
- Support the enhancement of policies, processes, and workflow enhancements by: providing real-time feedback and actionable recommendations to improve Premium Support outcomes.
- Design, implement and report on deep dive projects that help drive enhancements to service delivery.
- Partner with Training, Delivery (Operations), and Business Process: Improvement (BPI) teams to provide structured feedback for improvement .