The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What you'll do
A quality framework we can defend: One documented model that measures both workflow adherence and decision quality, with published standards, thresholds, and severity definitions across every risk domain.
Objective, centralized governance: Serve as the impartial quality authority across FSD, setting consistent standards that hold up across domains, sites, and geographies.
Measurable improvement in decision accuracy: Fewer incorrect enforcement outcomes, diagnosed at root cause and fixed at the source, without adding cost or handling time to the operation.
Own the quality program end to end, including quality delivery through our partner sites.
Set the strategy and operating rhythm for how the quality program delivers against FSD's roadmap and goals.
Represent quality in FSD leadership forums, and build credibility with the teams whose work you measure.
What they're looking for
- Design a two-layer quality model that measures both workflow adherence and: the accuracy of the enforcement decision.
- Establish how we determine the correct outcome for judgment-based decisions,: through expert review panels, blind double-review, and a library of benchmark cases.
- Build a severity-weighted error taxonomy and a risk-weighted sampling: methodology that holds up under scrutiny.
- Author the quality guidelines and publish the performance bars, thresholds,: and escalation paths the organization holds itself to.
