The opportunity
The quality of data underpins Generative AI programs. At Scale, Quality Control is responsible for ensuring data we deliver to the world’s leading AI customers is state of the art.
What you'll do
Lead and grow a team of quality specialists: hire, coach and calibrate this team of specialists.
Turn unclear customer requirements into clear standards: work with delivery teams to interpret and improve customer requirements, and then turn that into measurable signals of data quality.
Run the quality system. Own the daily operation: plan and allocate workforce capacity, produce quality reporting, measure productivity and efficiency, and drive quality control policies.
Analyzing quality trends. Identify, root-cause, and elevate defect patterns: that delivery teams can take action on.
Build the future of QC. Our team already leverages agentic capabilities, but: you will help decide and lead what gets built next to continue to scale and optimize our quality operations.
A Bachelor’s degree in Computer Science, Engineering, Operations, or a related field.
What they're looking for
- + years leading teams or scaling large operational/technical processes.
- Strong analytical and problem-solving skills (particularly in SQL) with attention to detail.
- Experience building systems, processes, and teams across multiple customer segments or product lines.
- A hands-on background in product management, operations management, program: management, or top-tier management consulting.
