The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
You will own the gateway's P&L mindset: manage customer profitability and cost to serve, and manage AR/AP together with Finance and account management to keep cash flow healthy.
You will build the operational performance framework, process and tools to: manage our vendor’s performance in the PRS market according to our company's business needs.
You are the primary relationship manager for internal and external: stakeholders in your gateway, including partners, ocean carriers, trucking providers, account management, Ocean Procurement / Allocation & Yield and Regional Ocean Management.
You will negotiate with carriers locally: local deals and space release — within your delegated authority, and drive carrier performance (on-time execution, rolling, space) through scorecards and volume allocation.
You will manage vendor cost and performance (BPO, trucking, terminals and: other gateway vendors) against SLAs and cost-per-file targets.
You will hire, coach and develop a team of (senior) associates and managers: responsible for the end-to-end movement of Ocean FCL and LCL shipments within the gateway, and build succession for key roles.
What they're looking for
- You will lead adoption of Flexport technology and AI in daily gateway work: and set the expectation that your team scopes problems AI-first.
- You will design operational processes and infrastructure to ensure Flexport: executes quality service delivery on time, efficiently, cost-effectively and, most importantly, creates a world-class customer experience.
- You will bring ocean commercial sense to the business: recommend supply chain solutions for new clients and opportunities to the account management and demand teams, support RFQs and tenders with feasible, profitable lane offers, and prepare enablement resources for internal teams to sell our ocean product.
- You will proactively drive operational improvements and quality consistency: with assigned partners, leveraging global performance metrics, targets and dashboards.