The opportunity
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to…
What you'll do
Act as a subject matter expert on Quality & Training, and and serve as a: point of contact for our vendor teams in helping improve the operational quality.
Systematically analyze QA data to identify trends, root causes of performance: gaps, opportunities for improvement and own the solutions end-to-end.
Partner cross-functionally with other Program Managers to understand critical: areas that need Training intervention in order to improve quality.
Create and maintain clear technical documentation.
Work with Technical Writers, Subject Matter Experts and Instructional: Designers on the design and development of comprehensive training programs.
Bachelor's Degree in technical or business discipline.
What they're looking for
- Overall 4+ years of work experience in a scaled operations set up, 2+ years: of experience in the Quality and/ or Training functions.
- Proven collaboration and communications skills working with globally: distributed teams and multiple stakeholders.
- Excellent data analysis skills, ability to derive insights and tell a story with data.
- Technical documentation and Training experience
