The opportunity
The Regional Customer Support Specialist, known internally as a Territory Manager, supports Natera’s division and provides world class service to customers consisting of medical professionals, patients and cross functional internal and external teams. This position primarily…
What you'll do
Respond promptly to internal and external customer inquiries.
Serve as the lead contact for accounts and Sales and document all: interactions, communications, actions taken, and follow ups.
Build rapport with accounts, patients and Sales to resolve missing: information in a timely manner, ensuring TAT is met.
Communicate delays and cancellations to customers and help facilitate redraw of samples as needed.
Deals directly with internal and external customers via telephone and: electronic channels to research and resolve escalated issues and communicate clearly and logically root cause of issue and resolution.
Familiarity with all oncology tests performed by Natera, including samples: needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers.
What they're looking for
- Special projects and other duties may be assigned to meet business needs.
- This role works with PHI on a regular basis both in paper and electronic form: and have an access to various technologies to access PHI (paper and electronic) in order to perform the job.
- Must maintain a current status on Natera training requirements.
- Two year degree and/or 2-5 years of related experience, undergraduate degree preferred.
