Regional Service Manager, NorthwestActive$218K

Lucid Motors
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The opportunity

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.

What you'll do

  • Effectively communicate, enforce, and monitor Lucid service department processes

  • Effectively coach, grow, develop and lead all direct reports

  • Ensure Customer Experience targets are achieved according to Lucid guidelines

  • Responsible for initial setup of new service centers within their respective region

  • Own and continuously improve all service center KPIs in the assigned region

  • Monitor regional service efficiency and problem solve delays or other issues as they arise

What they're looking for

  • Foresee the assigned region’s needs in staffing, assets, and other resources
  • Own and problem solve internal and external customer escalations
  • Work cross-functionally with other departments to ensure internal and: external customer retention, and maintain customer experience standards
  • Demonstrate resilience to strategic shifts in business strategies