The opportunity
Our Renewals team owns the commercial success of Mixpanel's existing customer base, protecting and growing renewable ARR across APAC. We take a proactive, full-lifecycle approach to every account: planning early, leading with the value customers realise from Mixpanel, and…
What you'll do
Own the commercial health of an assigned book of business, maintaining a: clear, current view of where your business will land, the key risks and opportunities, and the actions required to hit quarterly and annual targets
Build and maintain a documented renewal strategy for every priority account,: aligning with Account Executives and Customer Value Architects on customer priorities, risks, and growth opportunities
Protect the commercial baseline by considering the long-term impact of: pricing, concessions, contract changes, and commercial commitments before they are agreed
Lead commercial negotiations with confidence and discipline, developing: pricing and packaging strategies aligned to customer value, defending Mixpanel's commercial position, and achieving the best long-term outcome for both the customer and the business
Achieve the standard renewal uplift and convert single-year renewals into: multi-year commitments where appropriate
Maintain an accurate weekly forecast that reflects the true commercial: position of the business, with disciplined CRM hygiene (up-to-date next steps, close dates, forecast categories, and supporting notes) and no surprises at quarter end
What they're looking for
- Build trusted relationships with customer stakeholders well ahead of renewal,: equipping champions and executive sponsors with the commercial and value messaging they need to articulate Mixpanel's impact internally
- Lead the cross-functional renewal motion, coordinating Customer Value,: Account Executives, Deal Desk, Finance, Legal, Product, and Marketing while driving accountability across the plan
- Own the commercial position of your accounts throughout the lifecycle,: ensuring any amendments, restructures, credits, or mid-term negotiations support the long-term renewal strategy
- Complete every renewal with a thorough handover and post-renewal success: plan, and contribute negotiation tactics, risk patterns, and process improvements back to the team playbook