The opportunity
The Revenue Cycle Analyst – Denials & Appeals (Unresponded) supports the post-appeal response tracking function within Natera's Billing Operations by providing data-driven insights, workflow analysis, and performance reporting. This role works closely with the Manager of the…
What you'll do
Serves as the primary analytical resource for the Unresponded team, tracking: and reporting on post-appeal payer response activity across commercial and non-commercial plans
Monitors key performance metrics including backlog aging, SLA adherence,: appeal response rates, and resolution trends — surfacing findings to the Manager and broader leadership on a regular cadence
Leads or supports weekly metric review meetings, presenting trend analysis,: workflow gaps, and performance improvement opportunities to operational and leadership stakeholders
Analyzes unresponded appeal data to identify root causes of backlog growth,: payer-specific delays, and patterns that inform prioritization decisions
Partners with the Manager to translate operational findings into actionable: workflow recommendations, including input for technology and systems teams on process improvement needs
Supports configuration and ongoing validation of billing systems and payer: portal workflows to ensure accurate, timely tracking of appeal responses
What they're looking for
- Collaborates with the Denials & Appeals teams to ensure error trends: identified within the unresponded scope are documented, quantified, and incorporated into feedback loops
- Tracks offshore and onshore team productivity metrics and supports: performance reporting for the Supervisor and leadership team
- Researches payer-specific appeal response requirements, billing and coding: updates, and reimbursement policy changes across all plan types, translating findings into recommended departmental actions
- Develops and maintains project plans supporting workflow builds, backlog: reduction initiatives, and SLA improvement efforts
