The opportunity
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
What you'll do
Systems & tooling roadmap: Own and maintain the systems and tooling roadmap for Lyft Ads and Lyft Business, sequencing competing priorities across both lines of business. Partner with CEIT and Sales Technology / CRM Engineering to scope, prioritize, and deliver features across Data 360, billing/QTC, and adjacent platforms.
Product & program ownership: Act as the business-side product owner: gather requirements, write PRDs and specs, manage intake and prioritization across both LOBs, and drive delivery against timelines and dependencies.
Platform administration & optimization: Continuously improve core systems in partnership with CEIT (Salesforce and connected RevOps/ad tech tools), ensuring data integrity, clean integrations, and scalable process design. Provide operational inputs (headcount, new-tool needs) into Sales Technology's vendor renewals and evaluate and onboard new tooling.
People management: Billing Operations Manage the Billing Ops teams across both LOBs. Own cross-LOB prioritization: billing capacity allocation, close-window (BD1–BD4) sequencing, and final tiebreaker decisions when Ads and Lyft Business initiatives compete for capacity.
Cross-functional partnership: Partner with (not own) Sales Ops, and work closely with CRM Engineering / Sales Technology, Finance, Billing, Accounting / Technical Accounting, and Legal to ensure tooling supports end-to-end commercial workflows from deal to cash.
Sales Tech backlog & delivery: Run backlog refinement and sprint prioritization across both LOBs, managing dependencies and owning the escalation path with CRM Engineering / Sales Technology to keep in-sprint tickets moving.
What they're looking for
- Billing & quote-to-cash build-out: Lead the technical stand-up of billing across Ads (Microsoft Monetize, transitioning to Zuora) and Business (Zuora), including the ad-server-to-Salesforce integration dependency, offline/invoiced billing controls, and digital advertising sales-tax handling.
- M&A & new-market systems integration: Own the Salesforce/RevOps integration workstreams for acquisitions and new markets (e.g., TBR/Alcove and Lyft Europe B2B), translating deal and terms-of-service structures into system design and securing leadership alignment before build begins.
- Access & role governance: Serve as the RevOps point of contact for access roles, integration users, and admin credentials across the stack (Salesforce, Ironclad/DocuSign, ZoomInfo, Outreach, TOM). Sales Technology owns actual access assignments and provisioning; this role stays aware of who has access to what, flags least-privilege or audit-readiness gaps, and is the escalation point for SOX/QTC-related access questions.
- + years in revenue/business operations, product operations, or technical: program management, ideally supporting a B2B sales or media/ads organization similar to Lyft Business.