The opportunity
Location: London, UK - Hybrid (3 days in office, 2 days remote)
What you'll do
Own the rider onboarding journey end-to-end , removing friction for: applicants and maintaining healthy rider fleet levels to meet customer demand.
Monitor supply pacing and pipeline metrics across assigned markets, taking: proactive steps to keep recruitment targets on track.
Coordinate daily with external vendors and internal teams to align on: operational focuses, track task completion, and resolve blockers.
Audit and optimise onboarding workflows , identifying system inefficiencies: and proposing practical solutions to improve funnel conversion.
Support cross-market supply pipelines , acting as a reliable operational: expert to assist various international markets with their unique onboarding flows.
Fluency in written and spoken English and French
What they're looking for
- Proven ability to communicate clearly and concisely across diverse teams,: stakeholders, and external vendor partners.
- Strong process-orientation and attention to detail , with a track record of: successfully managing and optimising complex workflows.
- Demonstrated analytical and problem-solving skills , with the ability to: identify operational bottlenecks and propose practical solutions.
- Thrives in fast-paced, dynamic environments , showing adaptability to: changing priorities and a continuous learning mindset.
